I have not been Upington my Yoco for quite some time, could not get it to update

I have not been Upington my Yoco for quite some time, could not get it to update. Then got a warning that my sim card would expire in the next 7 days. I still wanted to fix the problem. 3 days later I called. Got assistent by TAMIA. I can honestly say that this has been the best telephonic support I have EVER received. Very professional and went out of her way to assist fixing my problem. All I can say is WOW. Unexpected lepel of Service. Well done.