Horrible useless customer service

I started using my Yoco machine after I activated my account and verified my identity on 22 July 2024. I then tried to get my payments but both Yoco ‘s apps are so useless that they do not indicate what you lack to get the payouts. I then emailed customer service a month ago, still no reply. Then I started having live conversations with about 4 ‘yoco consultants’ and still not even one word of advice. Now YOCO has had almost 20k of my money and nobody can even tell me how to transfer it to my account or what else I need to do to activate it. I wonder how many people’s money get stuck like that and how much Yoco draw from those amounts. In the meantime they have been deducting service fees from me every single moment an amount goes through their machine!