Great tech support and customer service

I had an issue with my 2 year old Khumo card machine that wouldn’t process any tap payments… in fact it didn’t even register that a card/device was within the NFC range in order to process the payment. I contacted their official WhatsApp channel in order to troubleshoot the problem. Initially it’s just auto generated prompts but you can also request to speak to someone on the support team. And here I find that when it comes to Yoco and tech support other companies can learn a thing or two. Fadwa was amazing… going through all the steps and adding some extra, making sure we do everything possible to try and fix the problem. Unfortunately we couldn’t fix the issue, but it wasn’t left there, the issue was escalated and Yoco is kindly replacing my device for me. Yoco and Fadwa is absolutely amazing, as soon as the “support chat” closed I was notified that my new device would be delivered the next day. That is service and support that goes above and beyond and I will gladly recommend them to anyone looking into getting a payment system.