Frustration with FICA Process and Lack of Customer Support

I have been a loyal client for over four years without any issues and have always been satisfied with the service—until recently. The FICA verification process has been extremely frustrating. Unfortunately, some of my original documents were ******, and when I explained this to customer support, I was told that only original documents would be accepted—no copies.

Furthermore, the system requiring a live photo for verification does not function properly. Despite multiple attempts in different lighting and settings, the system fails to verify me. I communicated this issue to customer support, but received little to no assistance, only automated responses stating that copies are not accepted and that a driver’s license is not valid.

I was given a two-week deadline to provide the original documents or risk having my Yoco account deactivated. As it is simply not possible to obtain new original documents within that time frame, I was left with no option but to move all my transactions away from Yoco. I offered to send copies temporarily until I could provide the originals, but this request was declined without consideration.

It has been nearly impossible to reach a real consultant, and there has been no effort to go the extra mile for a long-standing client. Due to this poor experience and lack of support, I have decided to discontinue using Yoco. This entire situation has caused unnecessary stress and has been extremely disappointing.