Formal Complaint: Faulty Yoco Machine and Loss of Business

I am writing to formally express my dissatisfaction regarding the poor service I have received concerning my Yoco machine.

This is my second Yoco device, which I purchased specifically because I required a more advanced and reliable system for my business operations. On 15 March 2026, I was prompted by the system to perform an update on the machine. Unfortunately, the update could not be completed, as the device repeatedly failed to recognise the serial number.

Despite numerous attempts to resolve this issue including several phone calls and email correspondence with your support team the matter remains unresolved. To date, no effective assistance or solution has been provided.

As a direct result of this ongoing problem, I have now lost two months of business. This has had a significant negative impact on my operations and revenue, which is completely unacceptable given the expectations of service and reliability associated with your brand.

I expect this matter to be treated with urgency. I request either an immediate resolution to restore the functionality of my machine or a full replacement. Additionally, I would like a formal explanation for the delay in resolving this issue, as well as appropriate compensation for the losses incurred due to your failure to provide adequate support.