Faulty Device

This Company went from 10 to 0 now, their support is to bad, they do not answer their Phone, they do not respond to emails, their Live chat is even worse. The only way to have their attention is when you report them to Hello Peter.

I reported faulty device 3 or 4 weeks back and they haven't responded till today. Can you please help me to have my Device replaced please, that is all I am asking from YOCO.