Extremely poor response/service for very high fees.

I am utterly disappointed with Yoco, from feeling so excited when we first signed up. I deeply regret having switched from Absa. Not only is connectivity the worst I've had from a merchant in 22 years but service is even worse than Absa, and I thought Absa was the worst. The call centre just keeps you holding forever, and they don't call back despite saying that you won't lose your place. Clearly they are being managed by inefficient, and untrained staff who also don't know how to solve issues. The fees are simply not worth the added features which most merchants now have. We were paying 1.9% with Absa but chose to move for flexibility + added features etc. but this has not been to our advantage. I also sent two Facebook messages and they haven't rep****. The most frustrating thing is that you can't speak to a human, and one that knows what they're doing.