HW
Helen W

1 reviews | Active since Mar 2013

22 Jul 2019, 11:22

Excellent service from Yoco

I recently purchased a device to process credit card transactions and was battling a bit to get it set up. It was Sunday morning at about 8:55am and I called the Yoco service number and it went to voicemail, stating that operational hours were from 9:00am. I planned to call back at about 9:10. at 9:05 a service agent called me, having picked up my number from the missed call!!! She was able to help me and I connected successfully. I was utterly amazed that somebody actually checked the incoming calls and called me back - I consider that excellent service. I had also had good service from the agents when dealing with them during the week, so all-in-all, great service from Yoco!

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Replies (2)
Yoco
Yoco's reply22 Jul 2019, 11:38
Official
Hi Helen, thanks for your awesome feedback. We're very glad that you have enjoyed your Yoco experience and look forward to being a part of your journey. Your words will be shared with our team :) Thanks again. 

Best regards,

HW
Helen W's update22 Jul 2019, 11:42
Reviewer Update
Always great to be able to write a good-news story. also so important to give the feedback to the team, thanks for doing that.