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JW
Joelene W

1 reviews | Active since Aug 2022

14 May 2024, 09:36

EMPTY PROMISES FROM YOCO

YOCO - I bought over a Yoco machine a month ago, with the business, and I am STILL waiting for the very "efficient" friendly Yoco staff to assist us with changing the banking details. Boy oh Boy is this frustrating. All we get from them is we are busy with your request, I have given up. Moved over to iKhokha, MUCH MUCH better service. Yoco please step up your game.

0
Replies (5)
Yoco
Yoco's reply14 May 2024, 11:11
Official
Hi Joelene, thanks for reaching out! Is your business Vanderbijl Flowers? If so, we’ve checked and can confirm that your bank account update was approved and your payouts were activated on 5 April. We can also see you’ve been able to transact and receive settlements successfully. If you are referring to a different profile, please send us the details linked to that profile so we can assist you further.

Best regards,

JW
Joelene W's update14 May 2024, 11:14
Reviewer Update
Yes it's Vanderbijl Flowers and No I am receiving any payouts in my bank account.
Yoco
Yoco's reply14 May 2024, 11:46
Official
One of our consultants has confirmed they've reached out to assist. Do hope all's in order? Let us know if we can help with anything else.

Best regards,

JW
Joelene W's update14 May 2024, 13:09
Reviewer Update
Just a follow up on my post of earlier this morning. I would like to send a BIG Thank You to ZUBAIR from YOCO who patiently spent 36 minutes on the phone to assist me with my query. You took me through all the processes and made sure I was happy and all sorted. Thank you once again, my faith in Yoco is restored. Thank you, thank you, Thank you.
Yoco
Yoco's reply17 May 2024, 16:14
Official
Hi Joelene, this is amazing news- thanks for your review! We will make sure Zubair gets your feedback.

Best regards,