NS
Nicki S
1 reviews | Active since Aug 2018
19 Jul 2022, 09:16
dont waste your time or money on Yoco
Don't waste your time with Yoco. They have a chat support who are useless. I have a faulty machine yet again. I have to take a back up machine with me to market as not to loose a customer incase my Khumo wont read an inserted card. I have requested my machine be replaced as it is faulty, but they wont do that. I get no help from the chat support. Don't waste your time or money.
Helpful (0)
Replies (5)0
Replies (5)
Yoco's replyOfficial
19 Jul 2022, 10:15Hi Nicki, we're sorry for the experience. We've seen this has been escalated, as we would need to check the issue and see if we can resolve it before we can arrange a replacement for you. We have pushed through a reset now onto your Khumo. Please can we ask you to put your Khumo device on charge and then restart and try another transaction one more time.
Yoco's reply19 Jul 2022, 10:15
Official
Hi Nicki, we're sorry for the experience. We've seen this has been escalated, as we would need to check the issue and see if we can resolve it before we can arrange a replacement for you. We have pushed through a reset now onto your Khumo. Please can we ask you to put your Khumo device on charge and then restart and try another transaction one more time.
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Nicki S's updateReviewer Update
19 Jul 2022, 11:07This issue could not be resolved the last time. Please stop waisting my time. Machine is charged. It is of no use to test as my card works.
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Nicki S's update19 Jul 2022, 11:07
Reviewer Update
This issue could not be resolved the last time. Please stop waisting my time. Machine is charged. It is of no use to test as my card works.
Yoco's replyOfficial
19 Jul 2022, 11:20Our team is working to resolve this but we just need you to please try these troubleshooting steps before. We will continue to keep you updated.
We see that your Khumo is on charge, please can we ask you to do a reboot/restart and try another transaction to see if its helped.
We see that your Khumo is on charge, please can we ask you to do a reboot/restart and try another transaction to see if its helped.
Yoco's reply19 Jul 2022, 11:20
Official
Our team is working to resolve this but we just need you to please try these troubleshooting steps before. We will continue to keep you updated.
We see that your Khumo is on charge, please can we ask you to do a reboot/restart and try another transaction to see if its helped.
We see that your Khumo is on charge, please can we ask you to do a reboot/restart and try another transaction to see if its helped.
NS
Nicki S's updateReviewer Update
19 Jul 2022, 12:10Please don't waist your time with Yoco. Try the other options available on the market. It would seem they are not interested in replacing my faulty machine. I urge people to try the other options which I will also be doing.
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Nicki S's update19 Jul 2022, 12:10
Reviewer Update
Please don't waist your time with Yoco. Try the other options available on the market. It would seem they are not interested in replacing my faulty machine. I urge people to try the other options which I will also be doing.
Yoco's replyOfficial
19 Jul 2022, 13:22Hi Nicki, we've seen someone from our team has reached out. She will be sending you a follow-up mail as well, please keep a look out. Thank you for bearing with us.
Yoco's reply19 Jul 2022, 13:22
Official
Hi Nicki, we've seen someone from our team has reached out. She will be sending you a follow-up mail as well, please keep a look out. Thank you for bearing with us.