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Abel T

1 reviews | Active since Jan 2024

29 Jan 2024, 21:13

Dissapointed and angry with a bad service from Yoco.

Yoco The Yoco company decided to terminate my contract with them after my international client used a link option to make payments since the tap and swipping option were not working and this was a first transction with their machine. They decided that the transaction will be refunded back to the client, so it means the services rendered to the client was free since i can't get hold of the international client. I have been in contact with the company and no one except Thokozile is willing to give help or answers. They don't even bother to engage first with the client before taking a decision. I regret the decision i took to work with Yoco. Its a monthend and i do not know where will i get monies to pay my small business expenses..

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Replies (2)
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Abel T's update30 Jan 2024, 10:37
Reviewer Update
Thank you, i did receive a call from Yoco and i have furnished them with documents to prove my transction. Im still waiting for a feedback. I hope this case will be resolved as soon as possible...
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Abel T's update30 Jan 2024, 10:51
Reviewer Update
Below is the email i received from Yoco even after i provided them with documentation. Yoco is unable to give me a valid reason they terminated my contract. They decided to refund money back to the client. Yoco company is bully and arrogant..

Good day,

Please be advised that we have reviewed your account again with the information you provided, however we still deem the account to be high risk therefore it cannot be reinstated.

Kindly find an alternative payment facilitator.