KM
Katlego M
1 reviews | Active since Nov 2016
31 Oct 2022, 20:47
Disappointing Service - Support Centre
Never had issues with support contact centre however this time when I have a challenge I’m being told no one knows what’s happening as there is a technical issue and a lot of people have the same challenge without an SLA given. I need to keep calling for an update. We must sit and wait for feedback and no one knows when it will be resolved. Highly disappointed
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
01 Nov 2022, 13:55Hi Katlego, Thank you for your feedback. We are sincerely sorry for the experience that you've had with us. An email has been sent to you to update you on your issue. Please do let us know if you need assistance with anything else and we'd be happy to help you.
Best regards,
Yoco's reply01 Nov 2022, 13:55
Official
Hi Katlego, Thank you for your feedback. We are sincerely sorry for the experience that you've had with us. An email has been sent to you to update you on your issue. Please do let us know if you need assistance with anything else and we'd be happy to help you.
Best regards,
KM
Katlego M's updateReviewer Update
02 Nov 2022, 01:24My issue was resolved. Thank you for great service recovery.
KM
Katlego M's update02 Nov 2022, 01:24
Reviewer Update
My issue was resolved. Thank you for great service recovery.
Yoco's replyOfficial
02 Nov 2022, 07:42We're happy to hear it! Glad we could help and thanks for letting us know.
Best regards,
Yoco's reply02 Nov 2022, 07:42
Official
We're happy to hear it! Glad we could help and thanks for letting us know.
Best regards,