FM
Faatimah M
1 reviews | Active since Aug 2022
25 Aug 2022, 08:20
Disappointed with Yoco
My Yoco account was disabled without being informed so I’ve been trying to use the app and it just wasn’t working. I emailed the team and received no reply and then went on to WhatsApp’d them with little to no help and eventually they told me to email risk, I did and they rep**** back saying my account has been terminated due to it being high risk so I inquired the reason for it being high risk and they reply with the same response that my account has been terminated due to it being high risk. I inquire again and get no reply.. I though Yoco was so great until this happened. It was so easy at first and saved me from using PayPal. It’s quite sad. So disappointed.
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Yoco's replyOfficial
25 Aug 2022, 12:45Hi Faatimah, we are sorry but its unfortunate that we are not able to proceed with your application and have you on board due to the reasons advised by our Risk team. Please have a look at the merchant agreement here: https://bit.ly/3ALFHil as well on termination points, which can help with more info on this.
Best regards,
Yoco's reply25 Aug 2022, 12:45
Official
Hi Faatimah, we are sorry but its unfortunate that we are not able to proceed with your application and have you on board due to the reasons advised by our Risk team. Please have a look at the merchant agreement here: https://bit.ly/3ALFHil as well on termination points, which can help with more info on this.
Best regards,