Delivery failure (CCD COURIERS)

I haven't received my yoco machine yet and they contacted me twice for delivery and I expected them to come and deliver my machine twice of which this is not acceptable for my convenience.

A Courier company must always come to address provided, not choose places they want for their convenience, I am a human being with understanding if it happens that they ask me to come and collect it at a central location, apparently this is what they keep on doing when they come to this area (Phuthaditjhaba - QwaQwa) and a lot of people are complaining about failure to deliver, I am bringing this to your attention to be aware of what is happening and this is reflecting negatively to YOCO as a supplier and looks as if you do not care about your Customers. Please investigate all failed deliveries around this area and you will notice that CCD Couriers Drivers are the ones who are not delivering and this is now a Chain as all their drivers are doing the same thing.

All I am asking now is a delivery of my machine on by Wednesday (22 May 2024)

If not, I am going to take this matter further

Please respond ASAP