Customer Service Satisfaction

I have been using a Khumo machine for the past year or two and have only been able to use the tap facility and not the magnetic strip reader or the card slot. It has not been an issue until recently so I contacted Yoco via the WhatsApp function yesterday at approx 15h00 on their website. An agent responded almost immediately and tried to help me online. After a couple of minutes he said he would get back to me as he wanted to speak to their technical division. Within 20 minutes I was contacted via WhatsApp and SMS to say that a replacement device would be couriered to me today. I received it at 10h00 this morning. It was already set up and all I needed to do was turn it on and confirm that it was my business. I was able to immediately start doing transactions.... Thank you for going above and beyond. Great service is really scarce these days but Yoco excells.