SF
Shane F

1 reviews | Active since Mar 2020

29 Mar 2021, 11:27

Customer dissatisfaction

Yoco is a good for nothing business!! I the beginning they are VERY friendly and helpful, BUT, BUT; once you have purchased the card machine, it’s like no one cares for you. They will be so helpful because the purchase of their product, just to make you feel important and so that you are impressed with their service, after that you don’t hear from them, if they do get back to you after a few days of trying to get hold of them, the responses are ****y and not helpful. My FICA still hasn’t been done, that means YOCO won’t pay me, but who’s fault is it? Because they have my documents. It’s like they just like to hold onto peoples money. I personally wouldn’t recommend YOCO, they make you feel like you must beg for their service and hard earned money !!

0
Replies (1)
Yoco
Yoco's reply29 Mar 2021, 11:48
Official
Hi Shane, we're sincerely sorry and don't mean to provide an unpleasant experience. We'd love to be able to get back to all our customers in a super speedy manner and understand we're falling behind on this. I can assure you though, it's definitely an aspect we're looking to improve on. I've approved your FICA so you're good to go ahead and start transacting- your profile's fully verified. Thanks once again for reaching out and if I can help with anything, please let me know. Take care and stay safe!- Shana.