COMPLAINT - YOCO

I am very, very disappointed with the support or should I rather say the lack of support which is non-existent from Yoco.

I logged an enquire on 1 August regarding my statement and have up to today being 14 August not received a reply, I send 2 reminders and therefore have 3 reference numbers, but these are useless if no one contacts a Customer.

My reference numbers are : 659721, 664541, 665150

I received a mail to say they tried to reach me, but could not get hold of me, strange that there was NO missed call on my phone

I quoted my cell number on each of the 3 mails and I did send one last mail yesterday afternoon to say I will voice my dissatisfaction on Hellopeter, but YOCO just does NOT care.

How can I resolve an enquiry if the Business concern does not bother to reply?