Communication Problems

I purchased a Yoco Machine, and set up my account. I received an email stating that i had to send a parental verification and permission to start my Yoco account. I did so because i needed the machine the next day. I sent the emails on the 1st of April, and i have been calling since,. I call the customer service line, and m either placed in the cue for a long time and stay on the phone for a long time, or i simply don’t get any help. I have money sitting in my Yoco account, pending because i do not get an responses from the company.