Clients are blatantly ignored on platforms / No complaints process in place

I am writing to formally bring a matter to your attention regarding the required activation document, which I have previously sent on three separate occasions. On all three occasions where the document was received, the consultant blatantly ignored my request for clarification. They simply and conveniently "end the chat" and the entire process needs to start again.

In the Financial Services sector, it is essential to adhere to established complaints process. Unfortunately, despite my efforts, I have not received the official details where a customer may lodge complaint.

I feel that ignoring your clients is utterly unprofessional and says everything about the company's ethics.

I formally request that you provide me with the official complaint details promptly. Doing so will allow us to address this matter efficiently and in accordance with the relevant regulations, including the Financial Sector Regulation Act . If I don't receive this information in due time, I am within my rights to escalate this issue directly to the Ombudsman. I have saved all the correspondence with you showcasing that there is no intention whatsoever to assist me. Not one of your statements such as "a customer due diligence consultant" will reach out shortly nor has my "escalated"- support-query been ratified #Emptypromises #TerribleCustomerService #NOsupport

To all prospect users looking for a payment solution - BE AWARE.