GC
GILDA C
1 reviews | Active since Nov 2017
14 Nov 2017, 11:49
CARD READER RETURN
App**** for a card reader and the staff were very efficient in contacting and e-mailing me into getting the sale. Device arrived but worked sporadically, took a long time to connect and didn't always connect via Bluetooth. Could call them directly and they would gladly assist (Sales department). Returned the device in accordance with their 30 day returns policy and courier collected. Thereafter, no refund was paid. I was placed on hold forever (moving from 5th in the qeueu to first and then back to 5th repeatedly. Sent numerous e-mails - no response. Typing this while on hold for 17 minutes, 55 seconds - no response. Mailed everyone I've dealt with since inception - no response. Very bad service. Rather apply for a card reader through your Bank than through these clowns.
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
14 Nov 2017, 13:22"Hi Gilda,
Thank you for raising this with us, and my apologies for the Yoco experience you've had recently.
I understand that your refund has been actioned and is pending approval, and that our team has been in touch yesterday to confirm this. We will reach out again today to make sure all is in order.
With regards to the service you've received, we'd like to sincerely apologise. We are experiencing some issues with our phone lines and are in the process of changing providers in order to resolve this. Thank you for your feedback around this, as it helps us to improve.
Kind regards,
Robyn and the Yoco team
Best regards,
Yoco's reply14 Nov 2017, 13:22
Official
"Hi Gilda,
Thank you for raising this with us, and my apologies for the Yoco experience you've had recently.
I understand that your refund has been actioned and is pending approval, and that our team has been in touch yesterday to confirm this. We will reach out again today to make sure all is in order.
With regards to the service you've received, we'd like to sincerely apologise. We are experiencing some issues with our phone lines and are in the process of changing providers in order to resolve this. Thank you for your feedback around this, as it helps us to improve.
Kind regards,
Robyn and the Yoco team
Best regards,
GC
GILDA C's updateReviewer Update
14 Nov 2017, 15:28Thank you Robyn. I mailed Sam, Lebohang and Jihaad - no response. Thank you for your prompt feedback (I DID mention to the aforementioned that I would log a complaint if no response was received). Now I will wait and see when I am refunded. The after-sales support (or lack thereof) does not bode well for your business. Please address accordingly.
GC
GILDA C's update14 Nov 2017, 15:28
Reviewer Update
Thank you Robyn. I mailed Sam, Lebohang and Jihaad - no response. Thank you for your prompt feedback (I DID mention to the aforementioned that I would log a complaint if no response was received). Now I will wait and see when I am refunded. The after-sales support (or lack thereof) does not bode well for your business. Please address accordingly.
Yoco's replyOfficial
14 Nov 2017, 15:49Thank you, we will take your feeback very seriously. I understand that Yusuf from our team has spoken with your business partner yesterday regarding your refund, and Andre has sent you a follow-up email today to confirm. If anything was lost along the way please let me know.
Lastly, if there's anything further we can assist with please don't hesitate to ask.
Best,
Robyn
Best regards,
Yoco's reply14 Nov 2017, 15:49
Official
Thank you, we will take your feeback very seriously. I understand that Yusuf from our team has spoken with your business partner yesterday regarding your refund, and Andre has sent you a follow-up email today to confirm. If anything was lost along the way please let me know.
Lastly, if there's anything further we can assist with please don't hesitate to ask.
Best,
Robyn
Best regards,