RF
Raeesa F

1 reviews | Active since Aug 2016

03 Sept 2024, 00:22

Capitec payments not accepted on the e commerce payment gateway.

They removed capitec as one of the methods of payments and instant eft banks accepted my clients are finding this very difficult . No eft or card layment on the ecolmerce website from capitec is being accepted. The chat agents are inadequate.technical support is needed. This is where payfast shines and yocos fees are very high and similar but without the support.Yoco after integration customer support is very bad. They take like a day to return your messages. And when they do the notification doesnt appear and after writing down the problem the chat consultants doesnt assist even though they take a day they just close the chat.Ive sent an email to the official yoco support email address and no answer. Use payfast less headache.

0
Replies (1)
Yoco
Yoco's reply02 Oct 2024, 09:46
Official
Hi Raeesa, we're so sorry for the poor experience. One of our consultants has confirmed they've reached out to assist. Do hope all's in order? Let us know if we can help with anything else.