JS
James S
1 reviews | Active since Sept 2021
03 Jan 2022, 16:29
Can’t be trusted
I thought that I could trust merchants on Yoco.
I made a transaction on 5 December 2021, the website promised delivery in 7-10 days. On the 10th day all of a sudden I was unable to contact the merchant. I then reported the case to Yoco’s ***** department.
They now say they cannot investigate ********** transactions after they have been paid out to their ******** merchants. This is a load of bull****.
I have since stopped using them as a payment option on my 3 large websites. And will never use a merchant that uses Yoco again. You have broken the trust I had in you and your platform.
Helpful (0)
Replies (2)0
Replies (2)Yoco's replyOfficial
07 Jan 2022, 09:55Hi James, we’re sorry to hear this. Can you please provide us with the merchant's contact details and we'll be able to assist you. We apologise for all the trouble.
Yoco's reply07 Jan 2022, 09:55
Official
Hi James, we’re sorry to hear this. Can you please provide us with the merchant's contact details and we'll be able to assist you. We apologise for all the trouble.
JS
James S's updateReviewer Update
07 Jan 2022, 10:03This was all already provided to your risk department over a week ago where I was advised they cannot assist.
stapnet.co.za
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+***2
stapnet.co.za
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JS
James S's update07 Jan 2022, 10:03
Reviewer Update
This was all already provided to your risk department over a week ago where I was advised they cannot assist.
stapnet.co.za
***
+***2
stapnet.co.za
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+***2
