Cannot be paid due to account malfunctions

Good day

I would like to express my frustration with Yoco South Africa and their poor support abilities

It has now been 45 days that I cannot be paid because the Portal has been stating that my bank details are "Still in progress"

This is a major problem for me because I cannot pay my employees, I cannot pay my rents at the shops where my businesses are situated

I have reached out on multiple occasions but keep being referred to the useless Whatsapp Robot

They keep stating that there was a Server fault, but my problems have started befor the Server faults, and are still present

If anybody can please contact me in this regard, I will appreciate it

Regards