ET
Elizabeth T
1 reviews | Active since Nov 2016
31 Aug 2022, 19:30
Bad Yoco machine
On 30 August 2022 a client paid R500 with our Yoco at about 8:44 and about 20min the client returned to say the bank had refunded her the money and she doesn’t understand why. When we checked it said approved and then 2 minutes later it said error. Now going back on our statement we noticed a number of similar transactions where it was approved and then error 2 or 3 minutes later this dates back to early March 2022 adding to almost R10000 to R12000. Adding to that there was error on a Saturday meaning a refund was processed on our Yoco and we do not even trade on Saturday at all and they are failing to explain that. The only thing I got from them is ‘we will replace the device’ what about the loss we have suffered who is going to compensate us for that. I want to take this forward because I’m not happy with their explanation please help.
Helpful (0)
Replies (1)0
Replies (1)
Yoco's replyOfficial
01 Sept 2022, 10:33Hi Elizabeth, we're so sorry and would like to get this resolved for you. We've picked up the one transaction of R500 that had been approved and then reversed. We will be investigating and will provide feedback via email to ***. Please could we ask you to send an email to *** with the time, amount and date of the other transactions that were approved and refunded and we can then check on those as well.
Best regards,
Yoco's reply01 Sept 2022, 10:33
Official
Hi Elizabeth, we're so sorry and would like to get this resolved for you. We've picked up the one transaction of R500 that had been approved and then reversed. We will be investigating and will provide feedback via email to ***. Please could we ask you to send an email to *** with the time, amount and date of the other transactions that were approved and refunded and we can then check on those as well.
Best regards,