BAD TO NO After service customer service

On 19th November 2021, we signed up with YOCO and purchased two Khumo devices. On the 20th November 2021, we downloaded the Yoco app and set up the account, submitting all the documentation the app requested. During this process, we also received emails from Yoco confirming banking details have been verified as well as FICA documents have been verified. On the 23rd November 2021, we made a test payment via the link option on the app to test if it is working and whether the payment actually reaches our account, as of now it is day four and the payment is still NOT reflected in our bank account – but it did reflect in the app with the transaction fees deducted from the value paid. As of today 27th November 2021 we are not able to login to our account and we receive the following message each time we try to log in “We couldn't find an account with that email address or mobile number” – Yoco please explain as to how it is possible that we have been able to login to our account for the past several days and now we cant or our account does not exist???? We also today 27th November 2021 tried contacting YOCO via the support telephone number *** and we were in a queue for 58 min and still, NO help or someone answering. We have also tried contacting YOCO via their FaceBook chat/messenger and we still have NOT had any reply from them for more the two hours and still waiting