MG
Marius G
1 reviews | Active since Jan 2019
21 Dec 2022, 16:31
BAD SERVICE
I am trying to remove the Yoco machine i have to do a transfer of ownership. I have already complined because they either dont answer emails or put you on hold for 30 minutes plus.
Support finally ermailed me after a week, i went to business settings, then card machines but are then taken to a blank page on my laptop. Was then told to do it on my smartphone - same thing happens. Next i asked support for a refund on the machine as we never used it (other than test transactions of R1 or R10) - DUE TO CONTINUED ISSUES. No reply on that email.
I want to transfer ownership without problems. Sort this out like a proper customer service liaison or get a manager to do it
Helpful (0)
Replies (5)0
Replies (5)MG
Marius G's updateReviewer Update
22 Dec 2022, 08:48Please do remove the card machine with serial ***, so that I can attempt transfer of ownership. Thanks for your willingness to help resolve the issue
MG
Marius G's update22 Dec 2022, 08:48
Reviewer Update
Please do remove the card machine with serial ***, so that I can attempt transfer of ownership. Thanks for your willingness to help resolve the issue
MG
Marius G's updateReviewer Update
22 Dec 2022, 11:1522 Dec - Next issue (why cant these steps not be done simply, without constant need from support)? I am now Trying to set up the new owner - please see error message below - how do i get past it?
image.png 264.79 KB
image.png 264.79 KB
MG
Marius G's update22 Dec 2022, 11:15
Reviewer Update
22 Dec - Next issue (why cant these steps not be done simply, without constant need from support)? I am now Trying to set up the new owner - please see error message below - how do i get past it?
image.png 264.79 KB
image.png 264.79 KB
MG
Marius G's updateReviewer Update
22 Dec 2022, 11:56When trying to register the card machine on the new profile - error message appears where the serial number is entered THE READER IS NOT ALLOCATABLE
i have tried on both my smartphone and laptop
i have tried on both my smartphone and laptop
MG
Marius G's update22 Dec 2022, 11:56
Reviewer Update
When trying to register the card machine on the new profile - error message appears where the serial number is entered THE READER IS NOT ALLOCATABLE
i have tried on both my smartphone and laptop
i have tried on both my smartphone and laptop
MG
Marius G's updateReviewer Update
23 Dec 2022, 11:06If you look 2 messages up you will see that i could not create a profile for her (Ronel) due to yet another error message. This has gone on long enough without me as your client being able to get any joy - i will rather burn your f@cking machine and buy a new one from iKhoKha, they at least give great client service, Thanks for nothing
MG
Marius G's update23 Dec 2022, 11:06
Reviewer Update
If you look 2 messages up you will see that i could not create a profile for her (Ronel) due to yet another error message. This has gone on long enough without me as your client being able to get any joy - i will rather burn your f@cking machine and buy a new one from iKhoKha, they at least give great client service, Thanks for nothing
MG
Marius G's updateReviewer Update
23 Dec 2022, 17:15I bought an iKhoKha machine instead, everything set up and approved, only awaiting Delivery.
My frustration levels with Yoco is through the roof, no client should be F@cked around so much.
Look at the amount of replies and you could still not sort out my issue - i look forward to throwing your card machine into the fire where it belongs
My frustration levels with Yoco is through the roof, no client should be F@cked around so much.
Look at the amount of replies and you could still not sort out my issue - i look forward to throwing your card machine into the fire where it belongs
MG
Marius G's update23 Dec 2022, 17:15
Reviewer Update
I bought an iKhoKha machine instead, everything set up and approved, only awaiting Delivery.
My frustration levels with Yoco is through the roof, no client should be F@cked around so much.
Look at the amount of replies and you could still not sort out my issue - i look forward to throwing your card machine into the fire where it belongs
My frustration levels with Yoco is through the roof, no client should be F@cked around so much.
Look at the amount of replies and you could still not sort out my issue - i look forward to throwing your card machine into the fire where it belongs