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Thuli P

1 reviews | Active since Mar 2012

28 May 2022, 20:48

Bad service and ******** act in terms of FICA

Worst service ever. They've acted in a manner of ******ion, as they've allowed me to transact before verifying me through FICA and further took their fee. 2 days later when they were supposed to release my payment in accordance with their policy they gave me stories and further refused to transfer my payment, despite having terminated my services with them. I wonder what would the Financial Intelligence Centre have to say about such a behavior of allowing new clients to transact before verifying them with FICA or their banking details and further debiting their service fee without following the proper due processes of FICA. They also had me wait on the call for 2 hours and when they eventually decided to call me back, their support system agent by the name of Tashneem Jappie put my call on mute whilst I was still talking to her.

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Thuli P's update30 May 2022, 14:51
Reviewer Update
Why would you allow my business to transact before FICA verification? Your Payout guidelines clearly stipulates: "With Yoco you are set up to accept all major payment methods as soon as you have added your bank account details and identification information." I had not yet added my identification information when you decided to allow me to accept payment, precisely on Thursday, 26 May 2022 and now that the money was in your bag, you decide that you want to follow the law and retain my money despite having cancel my services or contract with you. It's now 3 days since I've transacted using Yoco and you still have not payout my money. I want my money. My profile was completed on Saturday, 28 May 2022 and not 29 May 2022 as you allege and I was further advised by your agent that payout will be made today, Monday, 30 May 2022 but it's now 14:47 and my money is still not on my account. Furthermore, according to your Payout guidelines, if transaction is made on Thursday, Payout will be on Saturday, I transacted on Thursday, 26 May 2022 and today is Monday, 30 May 2022 and my money is still not in my bank account. Your agents have stinking attitudes, your manages are not there to solve any emergency, all you guys do is to break the law and cling to monies which do not belong to you and that is theft. Pay back my money.