DB
Dewald B

1 reviews | Active since Sept 2011

06 Dec 2022, 19:07

Bad service

Ordered and paid for a Yoco Go online via the Yoco website. Received it quickly but then I failed the verification process. Asked them to give me an explanation as to why I failed but they have not communicated anything to me. Phoned them several times but still they won't give me an explanation. I then asked for a refund on the device and I'm still not getting any assistance or reply on any emails.

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Replies (3)
DB
Dewald B's update07 Dec 2022, 10:20
Reviewer Update
I have no idea of how to do that. Do you have documentation to explain how I can get off the Terminated Merchant Registrar list?
DB
Dewald B's update08 Dec 2022, 15:45
Reviewer Update
Still nothing further from them, not a phone call or even a reply on an email requesting a refund...
DB
Dewald B's update15 Dec 2022, 08:51
Reviewer Update
Still waiting for CCD to come get the device and no communication or sign of a refund.