Bad service

We recently started our online business and chose [Yoco](https://www.yoco.com?utm_source=chatgpt.com) as our payment gateway provider. Unfortunately, our experience has been extremely disappointing.

From the beginning, we were informed that our account was considered “high risk,” however, no one could properly explain why this was the case or provide any guidance on how we could resolve or improve the situation. As a new business trying to operate professionally and transparently, we expected support and communication, but instead we were left completely in the dark.

Without any prior warning or proper communication, our account was suddenly restricted/terminated. We had to contact Yoco ourselves multiple times to try and get answers. Every time we reached out, we were promised feedback within 48 hours, but no one ever came back to us.

Only after sending repeated follow-up emails were we eventually told that the account had been terminated due to alleged “*****ulent activity.” We immediately asked for clarification and requested assistance on how to resolve the issue, but once again, we received no proper response or support.

The lack of communication, transparency, and customer service has been extremely frustrating and unprofessional. As a small and growing business, we expected far better support from a company trusted to handle payments.

This has been one of the worst customer service experiences we have encountered, and we sincerely hope Yoco improves the way they communicate with and support their customers in the future.