Bad experience as a new client

I'm new to you Yoco and I must say I'm really disappointed. I loaded my information on the system lastweek already and I have recieved no email or confirmation from Yoco informing me about any issues on my profile.

A client paid on Tuesday and today is Friday and the money hasn't reflected. I have been calling since yesterday and requesting call backs, but today I recieve a call.

The customer agent tells me that my ID wasn't approved and it will be approved today, however the money will take another 48 hours, which means my money which was paid Tuesday will reflect Monday.

Why couldn't Yoco send me an email or call me to tell me that my profile/ID is nor yet confirmed/approved.

Why wait for me to continue with payments and then, I should wait for longer time due to Yoco. The agents answering the calls, seems less worried that the client is affected.

I want my ID to be manually approved today like what the Agent said and my money to be paid today. I'm not waiting for Monday. I'm a business owner, waiting for 2 days is already a challenge and now to be affected by Yoco is unacceptable. I need to pay things and pay people.