BAD CUSTOMER SUPPORT

I am deeply frustrated with the situation regarding my US Bank card. Despite the clear evidence that my card bears the US Bank name, it has been inexplicably categorized as a Russian card. I have made diligent efforts to rectify this issue by submitting the requested proof to US Bank's risk department, but regrettably, I have received no response.

To compound matters, all of my clients who conducted transactions using my card have been refunded, resulting in a significant financial setback amounting to R105,000. It is evident that there is no legitimate risk associated with my profile, yet the lack of assistance from Yoco support is both disheartening and counterproductive.

In light of this ordeal, I find it exasperating that Yoco would seemingly prefer to lose a valued client rather than providing the support necessary to resolve this issue promptly. The burden of manually contacting each client to recover the funds is an onerous task that could have been entirely avoided with the proper assistance and intervention. This experience has left me deeply dissatisfied and questioning the quality of service provided by Yoco.