JM
James M
1 reviews | Active since Oct 2018
08 Jun 2026, 13:39
Avoid at all costs
After processing successful online transactions - this facility was taken away without an notification. Almost impossible to find someone to assist - YOu have to make your way passed all the online AI help Bots. When questioning was told that they had started new systems of verifying new clients and that I would I have to be re-verified. Was passed from one consultant to another - will take my business elsewhere where it is appreciated.
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James M's updateReviewer Update
08 Jun 2026, 17:28I received a follow up call from Waseem from Yoco shortly after I posted my review, which was greatly appreciated. He went through my complaint in detail, and although this did unfortunately not resolve my issue, it did help to restore confidence in the service provided by Yoco. Such a pity the online consultants did not give clarity at the time as a lot of frustration could have been avoided. Many thanks to Waseem for his patience and communication.
JM
James M's update08 Jun 2026, 17:28
Reviewer Update
I received a follow up call from Waseem from Yoco shortly after I posted my review, which was greatly appreciated. He went through my complaint in detail, and although this did unfortunately not resolve my issue, it did help to restore confidence in the service provided by Yoco. Such a pity the online consultants did not give clarity at the time as a lot of frustration could have been avoided. Many thanks to Waseem for his patience and communication.