Appalling service by YOCO

I think it would be fair to judge the company by their initial contact with you or should I rather say non contact in my situation.I have sent two emails already to Yoco for their salespeople to get in touch with me because I wanted to ask them indepth questions regarding POS machine services.

I wanted my query to be attended to by live human as I felt that I was going to be more clear about their product if I only speak with someone who was going to sell me the solution that I am looking for.Two emails later that are even two day apart and a phone call to them eight days later to check up on someone who can assist did not produce any fruitful results.

When I called them I got a promise that someone will call me and the lady on the other end of the phone made it seem like I will be called in less than five minutes after even asking me to provide her with alternative number.

Yoco you have failed dismally compared to how your competitors handled my situation.Please don't later come with an excuse that it is because of the covid-19 pandemic therefore not everybody is at work.