Appalling Service

I'd like to warn anyone thinking of signing up for a cheap yoco device. I've had one for 2 years now.

My business is ADVENTURE BIKE RENTALS CAPE TOWN and when I've tried to explain to Yoco that I will be refunding clients their bike deposits normally aroundR30 000.00... they have consistently charged me R948 .00 for each transaction and I have taken the knock for 2 years.

I've spoken to Neo, Thepang and many others at Yoco over the years to no avail. They have zero interest in a win-win situation for themselves and their own clients.

The best news is I can now throw my card machine away as I have signed up with CAPITEC. For each refund...they WILL return the transaction fee.

Sorry Yoco, you have lost yet another client by your lack of service.

Don't understand either that if one for example sold 10 items and your customer wants a refund on maybe 3 items....you cannot choose only 3 items... you have to refund the customer for 10 items.

This is beyond idiotic in our modern day of technology!

Good Bye Yoco (running)