ND
Nokuzola D
1 reviews | Active since Mar 2018
09 Mar 2018, 14:12
Agent dissappeared after payment
I ordered their device 2 weeks ago and made the payment for the device I have been communicating with Sibusiso via e-mail before I made the payment.I have not had of Sibusiso in 4 days now - he doesn't answer my e-mails he has then disappeared.
They don't even care about customers. The worst customer service ever they say support black business , and receive below standard as if you are not paying for the services. I don't even want their services anymore as I have already seen what type of relationship it will be. They should just cancel my application and give me my refund.
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Yoco's replyOfficial
09 Mar 2018, 14:53Hi Nokuzola,
I'm terribly sorry for the experience you've had thus far. I've checked with Sibusiso, and he was waiting for the proof of payment for the card reader, which he's received now. He called a few minutes ago and spoke to your business partner.
We've also sent you a mail with instruction on how to continue with your Yoco application.
Once again, sorry for the frustration.
All the best,
André and the Yoco Team
Best regards,
Yoco's reply09 Mar 2018, 14:53
Official
Hi Nokuzola,
I'm terribly sorry for the experience you've had thus far. I've checked with Sibusiso, and he was waiting for the proof of payment for the card reader, which he's received now. He called a few minutes ago and spoke to your business partner.
We've also sent you a mail with instruction on how to continue with your Yoco application.
Once again, sorry for the frustration.
All the best,
André and the Yoco Team
Best regards,