TR
Thato R
1 reviews | Active since Apr 2019
30 Jun 2021, 15:42
Adelaide From Support Saved the Day
I had the worst experience with my first time receiving my unit. when this is sold to you your given the impression that this will work as soon as you have it in your hand.
That turned out to not be true I struggled to get my ID uploaded since the CCD courier guy didn't do it. I emailed *** after speaking to Nomkhosi via chat on the app nothing was done.
I figured I just call since the convenient way didn't work! I called Support and spoke to Adelaide, she told me to stay on the line and sorted it out with in a few seconds. This is actually a bad review but Adelaide saved the day and just because of her customer support im happy.
Helpful (0)
Replies (1)0
Replies (1)Yoco's replyOfficial
30 Jun 2021, 21:38Hi Thato, we're truly sorry about the initial experience you've had with us and certainly don't mean to disappoint. We appreciate your feedback and will work on areas that you've highlighted. I'll be sure to pass on your great review to Adelaide and the rest of the Yoco team. Thanks so much. - Shana
Yoco's reply30 Jun 2021, 21:38
Official
Hi Thato, we're truly sorry about the initial experience you've had with us and certainly don't mean to disappoint. We appreciate your feedback and will work on areas that you've highlighted. I'll be sure to pass on your great review to Adelaide and the rest of the Yoco team. Thanks so much. - Shana
