Account Verification

I desperately need help with verifying my personal account instead of my business banking account as currently cipc has made a major mistake in my registration and i am unable to open a business banking account until this has been fixed which i am now in week 3 of waiting for this to be rectified. i have looked on yoco for somewhere where i can request help but am unable to find anything. i desperately want to use yoco to receive payments because of how easy it is to use but i cant even change my yoco account to a personal account until the time comes that my registration has been rectified so now i am sitting with a machine i cant use