MH
Mtuseni H

1 reviews | Active since Feb 2025

20 Feb 2025, 11:32

Absolutely unprofessional and prejudice

Absolutely ridiculous. My account was terminated simply because i received an international payment? Now the client has to wait 1-10 days before they receive their money back?

This is absolutely unprofessionally prejudice. You are ruining business for young professionals like me, how do we work with people outside our country if our own home established processors could just terminate your account without prejudice, there was no complaint, nothing, i provided the documents required, simply because i don't have a social media account means i have to lose clients? How do i explain to the client the reason their money is being returned, does that sound professional to you people at all?

This is absolutely outrageous, and an attack on black owned small businesses.

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Replies (1)
Yoco
Yoco's reply24 Feb 2025, 12:33
Official
Hi Mtuseni, we are truly sorry but it's unfortunate that we are not able to proceed with your application and have you on board due to the reasons advised by our Risk team. Please have a look at the merchant agreement here: https://bit.ly/3ALFHil as well on termination points, which can help with more info on this.