MB
May B

1 reviews | Active since Nov 2017

23 Jan 2018, 11:26

7 days and still no payment

<p>I received money using the Yoco swiping machine of R32 000. They charged me a ridiculous R1100. As if that was enough it's now 7 days and I still haven't received my money. They told me they can't accept the telephone bill as a proof of payment even though on their site says the opposite. I then sent water bill and since then I am writing emails after emails and noone is not responding. They have been playing these delaying tactics. Whether they have used my money or what I don't know. I won't be surprised if they come up with another delaying tactic. As that's the only thing they are good at. Run away with your</p>

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Replies (2)
Yoco
Yoco's reply23 Jan 2018, 13:03
Official

Hi there,

Thank you for your feedback. Please note that our team has been in touch via email and phone call to request the necessary documentation to comply with FICA legislation, so that we may release your funds into your account. Section 21 of the FICA Act requires us to establish the source of funds and failure to provide us with such detail leaves us with no option but to withhold settlement.

I understand that you have spoken to our team on the phone this afternoon and reached an agreement.

Thank you for your understanding
Robyn and the Yoco team

Yoco
Yoco's reply23 Jan 2018, 13:03
Official

Hi there,

Thank you for your feedback. Please note that our team has been in touch via email and phone call to request the necessary documentation to comply with FICA legislation, so that we may release your funds into your account. Section 21 of the FICA Act requires us to establish the source of funds and failure to provide us with such detail leaves us with no option but to withhold settlement.

I understand that you have spoken to our team on the phone this afternoon and reached an agreement.

Thank you for your understanding
Robyn and the Yoco team