6 month waiting period for support assistance from YOCO..........?

***9 is the reference number for a call for support/assistance I logged in July 24 - to date I have not yet received any feedback and or assistance from Yoco. We had a armed ******* and all of our electronic devices was ****** in the process - which included my cell phone and laptop - I was unable to keep my old cell phone number and due to google keeping on sending a OTP to my old cell phone number I am not able to access my old email account from a new device. So in short I also can not access my yoco dashboard or app. I need to please change my cell number and email address on your system and get a new/reset login link to be able to have access to my yoco portal and to be able to use my yoco machine again. I find it hard to believe that it can take between 6 to 7 MONTHS for someone to get back to me.