1 reviews | Active since Apr 2018
3 months later - still no device
On 26 March 3018 I paid in full for my Yoco device. Up to then I was impressed with the speedy service, but I cannot say the same now. I still do not have my device after spells of utterly poor communication from the company. On 24 May I sent documents and have not had an acknowledgement from Belinda, and I still do not have my device.
I've just read some reviews on this site, and I am very concerned. Given the poor service, I want Yoco to reimburse me in full (R1450) within 14 days from today, because they have not met their own turnaround times for service delivery.
Hi Daphne,
We're really, really sorry for the experience you've had with Yoco thus far. It's definitely not the experience we want you to have.
We've requested an urgent refund for you, and it should reach your bank account today.
We send you an email with subject line "Yoco small business profile" on the 26th of March. We wanted a reply from you on that email in order to finalise your application, so that we could deliver your card reader. I just wanted to check with you if you received that email from us?
Once again, our apologies for the frustrating time.
All the best,
André
Hi Daphne,
We're really, really sorry for the experience you've had with Yoco thus far. It's definitely not the experience we want you to have.
We've requested an urgent refund for you, and it should reach your bank account today.
We send you an email with subject line "Yoco small business profile" on the 26th of March. We wanted a reply from you on that email in order to finalise your application, so that we could deliver your card reader. I just wanted to check with you if you received that email from us?
Once again, our apologies for the frustrating time.
All the best,
André