A dim light of a dispute

After much going to and fro about this digital wallet/bank and having sent the customer service department (with the given email) and lodged yet another dispute, I finally was given a whatsapp number which I used on Monday 25/09/2023 @22:23 and after some few minutes I received an answer @22:27 and explained my frustrations and situation I didn't receive an back again til the next day @07:20am and again @07:43 to send my email address of which I did. i checked my email time and again the whole day but nothing, then today 27/09/2023 @06:09am I received a whatsapp chat again to say they sent me an sms with a document to be signed!!!! I mean why ask for my email if then you're going to send a document via an sms, what's an email or whatsapp for at the end of the day? This company buffles me. I'll keep you in the loop about what's next and the final outcome of all this. so long.