IGNORING ME SINCE MAY

YMA still not care about my problem of Nedbank handing me over their lawyers, I'm currently not contacted by YMA and give me reasons why Nedbank handed me over while still under debt review with them. Their whatsApp consultants keeps on saying a consultant will be with me shortly, and their 021 number keeps on saying "the person in ext ..... in not available and the user mail box cannot receive messages" My question is UNTIL WHEN? BECAUSE I CALL THEM SINCE MAY I GET THIS MESSAGE ON THEIR PHONE. NO ONE CARES TO CALL ME AND TELL ME WHATS GOING ON BETWEEN THEM AND NEDBANK, I AM TIRED OF THIS. CAN SOMEONE ATLEAST TELL ME WHAT TO DO NOW THAT NEDBANK HANDED ME OVER, BECAUSE I HAVE A DEBIT ORDER WITH YMA THAT IS GOING THROUGH EVERY MONTH.