MM
Magdaline M
1 reviews | Active since Jan 2021
22 Jan 2021, 22:52
YEZI furniture (BAD SERVICE) !Run......
I bought a furniture the beginning of November 2020 till today, 22 January 2021 I didn’t receive my order to the value of 39000. They promised to deliver more than 3 times and they failed! On the day of delivery I received excuses instead of delivery. I requested a refund till today, nothing! I was told the money is in the savings account and I cannot be refunded then (Dec, 15). All they do is to ignore your calls and emails... I will NEVER Recommend anyone to buy from unprofessional people called YEZI Furniture !! BAD , TERRIBLE service.... I’m so heartbroken ! We work hard for that money’
Run - far away from Yezi.
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Replies (2)
Yezi Furnitures's replyOfficial
02 Jul 2021, 13:07Hi Magdaline,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We have recently reached out to you as an act of good faith from our end regarding your refund and the way forward to remedy and resolve your query.
We are not ******** nor are we dishonest hence we have stated in detail the reason for the delay as we have revealed the issues that implicated your delivery in our previous communication sent out to you recently.
As we have previously advised you in our recent communication, kindly direct all queries to *** or *** as it is our passion and mission to make sure that you receive the most pleasant experience from us as possible.
Once again, we are truly remorseful and would like to apologize for any inconvenience caused but rest assured that as per our recent communication with you, your refund is given attention with highest level of priority.
Warm regards,
Palesa Moloi,
Yezi Furnitures Complaints Department.
Yezi Furnitures's reply02 Jul 2021, 13:07
Official
Hi Magdaline,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We have recently reached out to you as an act of good faith from our end regarding your refund and the way forward to remedy and resolve your query.
We are not ******** nor are we dishonest hence we have stated in detail the reason for the delay as we have revealed the issues that implicated your delivery in our previous communication sent out to you recently.
As we have previously advised you in our recent communication, kindly direct all queries to *** or *** as it is our passion and mission to make sure that you receive the most pleasant experience from us as possible.
Once again, we are truly remorseful and would like to apologize for any inconvenience caused but rest assured that as per our recent communication with you, your refund is given attention with highest level of priority.
Warm regards,
Palesa Moloi,
Yezi Furnitures Complaints Department.
MM
On the 8 of Jan , I laid a complaint against you at the National Consumer Commission. The NCC referred the complaint to the Consumer Goods & Service OMBUDSMAN (CGSO) .
On the 29 January 2021, the CGSO sent you the complaint and you were given a chance to defend yourself. YOU Chose to IGNORE them. You were given until 24/3/2021 to respond.
The Complaint was closed and you were charged with non compliance with the CPA. The matter was referred to the National Consumer Commission again.
The what’s app message sent to all on the 1/7/2021 stating we will be pain form 30 July to 30 Sept 2021 will not assist
STOP responding to me/ social media! Respond to the relevant people ( CGSO and National Consumer Commission) PLEASE.
I paid you cash and I want my fully refund ASAP (R39 199). The order was placed in Nov 2020 till today it’s empty promises.,,,
Magdaline M's updateReviewer Update
17 Jul 2021, 12:01On the 8 of Jan , I laid a complaint against you at the National Consumer Commission. The NCC referred the complaint to the Consumer Goods & Service OMBUDSMAN (CGSO) .
On the 29 January 2021, the CGSO sent you the complaint and you were given a chance to defend yourself. YOU Chose to IGNORE them. You were given until 24/3/2021 to respond.
The Complaint was closed and you were charged with non compliance with the CPA. The matter was referred to the National Consumer Commission again.
The what’s app message sent to all on the 1/7/2021 stating we will be pain form 30 July to 30 Sept 2021 will not assist
STOP responding to me/ social media! Respond to the relevant people ( CGSO and National Consumer Commission) PLEASE.
I paid you cash and I want my fully refund ASAP (R39 199). The order was placed in Nov 2020 till today it’s empty promises.,,,
MM
Magdaline M's update17 Jul 2021, 12:01
Reviewer Update
On the 8 of Jan , I laid a complaint against you at the National Consumer Commission. The NCC referred the complaint to the Consumer Goods & Service OMBUDSMAN (CGSO) .
On the 29 January 2021, the CGSO sent you the complaint and you were given a chance to defend yourself. YOU Chose to IGNORE them. You were given until 24/3/2021 to respond.
The Complaint was closed and you were charged with non compliance with the CPA. The matter was referred to the National Consumer Commission again.
The what’s app message sent to all on the 1/7/2021 stating we will be pain form 30 July to 30 Sept 2021 will not assist
STOP responding to me/ social media! Respond to the relevant people ( CGSO and National Consumer Commission) PLEASE.
I paid you cash and I want my fully refund ASAP (R39 199). The order was placed in Nov 2020 till today it’s empty promises.,,,