EM
Esmond M
1 reviews | Active since Jun 2021
10 Jun 2021, 13:22
Refund policy not honoured.
I placed a 3 months lay-by for a couch from December 2020 til February 2021. The couch was supposed to be delivered in March, they kept postponing until I requested a refund. They are now not picking up my calls anymore. I am still persuing a legal assistance but please be careful doing business with them. Their website is www.yezifurn.co.za
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Yezi Furnitures's replyOfficial
02 Jul 2021, 12:43 Hi Esmond,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please note that not once did we ever ignore your phone calls because we would always text you either via SMS or WhatsApp to inform you that we are out on site and unreachable and you would always respond and acknowledge our communication as per records we have with you which are accessible at your request for your convenience.
We have also recently reached out to you as an act of good faith regarding your refund and the way forward to remedy and resolve your query.
As we have previously advised you in our recent communication, kindly direct all queries to *** or *** as it is our passion and mission to make sure that you receive the most pleasant experience from us as possible.
Once again, we are truly remorseful and would like to apologize for any inconvenience caused but rest assured that as per our recent communication with you, your refund is given attention with highest level of priority.
Warm regards,
Palesa Moloi,
Yezi Furnitures Complaints Department.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please note that not once did we ever ignore your phone calls because we would always text you either via SMS or WhatsApp to inform you that we are out on site and unreachable and you would always respond and acknowledge our communication as per records we have with you which are accessible at your request for your convenience.
We have also recently reached out to you as an act of good faith regarding your refund and the way forward to remedy and resolve your query.
As we have previously advised you in our recent communication, kindly direct all queries to *** or *** as it is our passion and mission to make sure that you receive the most pleasant experience from us as possible.
Once again, we are truly remorseful and would like to apologize for any inconvenience caused but rest assured that as per our recent communication with you, your refund is given attention with highest level of priority.
Warm regards,
Palesa Moloi,
Yezi Furnitures Complaints Department.
Yezi Furnitures's reply02 Jul 2021, 12:43
Official
Hi Esmond,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please note that not once did we ever ignore your phone calls because we would always text you either via SMS or WhatsApp to inform you that we are out on site and unreachable and you would always respond and acknowledge our communication as per records we have with you which are accessible at your request for your convenience.
We have also recently reached out to you as an act of good faith regarding your refund and the way forward to remedy and resolve your query.
As we have previously advised you in our recent communication, kindly direct all queries to *** or *** as it is our passion and mission to make sure that you receive the most pleasant experience from us as possible.
Once again, we are truly remorseful and would like to apologize for any inconvenience caused but rest assured that as per our recent communication with you, your refund is given attention with highest level of priority.
Warm regards,
Palesa Moloi,
Yezi Furnitures Complaints Department.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please note that not once did we ever ignore your phone calls because we would always text you either via SMS or WhatsApp to inform you that we are out on site and unreachable and you would always respond and acknowledge our communication as per records we have with you which are accessible at your request for your convenience.
We have also recently reached out to you as an act of good faith regarding your refund and the way forward to remedy and resolve your query.
As we have previously advised you in our recent communication, kindly direct all queries to *** or *** as it is our passion and mission to make sure that you receive the most pleasant experience from us as possible.
Once again, we are truly remorseful and would like to apologize for any inconvenience caused but rest assured that as per our recent communication with you, your refund is given attention with highest level of priority.
Warm regards,
Palesa Moloi,
Yezi Furnitures Complaints Department.