Yesplay's payment process is a big NO

Item: Yesplay
Rating: 1
Author: Innocentia T

Yesplay's withdrawal process is the worst

I am not happy with Yesplay at all. Imagine waiting for money in December; I have pending payments due to me from the 14th of December(Weekend), so it takes longer, no problem; 16th is a public holiday, no problem. I expected my payments to come through by the 18th at least,but today is the 21st and still no payment!

Other winnings from recent days come through, but not the ones from the 14th, how does that make sense?

You cannot get through on their landlines, their customer support chat doesn't help. I have sent an email and my request no.is (926090), but I fear by the time they respond it will be way to late.

Not happy at all, and I really need the money.

Helpful (0)

Replies (2)

Innocentia T's updateReviewer Update

21 Dec 2024, 21:20

Hello,

I have submitted my bank statement through the live chat earlier this afternoon, after seeing all the horror stories on HelloPeter,clearly a lot of people were affected.

Maybe give us all an indication of how this will play out?
Please advise promptly, we refuse to have a black Christmas, I am already late for buying gifts.

Thanks & Regards,
Innocentia

Innocentia T's update21 Dec 2024, 21:20

Reviewer Update

Yesplay's replyOfficial

23 Dec 2024, 22:25

Hi Innocentia,

We sincerely apologize for any inconvenience caused.

Please be assured that your query regarding the withdrawal request made on 14/12/2024 is being thoroughly investigated. Our team is actively reviewing the matter, and we will revert with feedback as soon as possible.

Thank you for your patience and understanding.

Best regards,

Yesplay's reply23 Dec 2024, 22:25

Official