PD
Paul D
1 reviews | Active since May 2021
29 May 2022, 01:15
Yesplay witholding my withdrawal
I have made 5 withdrawals from this company, the last as recently as April, but this week when requested i was declined because they want to see a bank statement showing the account from which i deposited. I am completely FICA compliant and I have worked i nSA casinos for 27yrs. I know what the requirements are. Yesplay are just stalling and buying time. I spent 6 hours on chat today and they respond at the rate of once per half hour. No time lines, nothing. Just copy and paste answers. Also engaged via whatsapp and messenger. Same attitude, not proper response.
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Yesplay's replyOfficial
29 May 2022, 22:18Hi Paul
Thank you for taking time to leave us review . YesPlay would like to extend its sincerest apologize for your experience. Quality customer care is very important to us and we are always looking at ways to improve our services. Kindly note that this incident has been escalated to management in order to ensure that the relevant measures are taken to improve customer service so that this does not happen again. We can confirm that your query has now been resolved and that your withdrawal was processed. We apologize for any inconvenience that this has caused you.
Regards
YesPlay Team
Thank you for taking time to leave us review . YesPlay would like to extend its sincerest apologize for your experience. Quality customer care is very important to us and we are always looking at ways to improve our services. Kindly note that this incident has been escalated to management in order to ensure that the relevant measures are taken to improve customer service so that this does not happen again. We can confirm that your query has now been resolved and that your withdrawal was processed. We apologize for any inconvenience that this has caused you.
Regards
YesPlay Team
Yesplay's reply29 May 2022, 22:18
Official
Hi Paul
Thank you for taking time to leave us review . YesPlay would like to extend its sincerest apologize for your experience. Quality customer care is very important to us and we are always looking at ways to improve our services. Kindly note that this incident has been escalated to management in order to ensure that the relevant measures are taken to improve customer service so that this does not happen again. We can confirm that your query has now been resolved and that your withdrawal was processed. We apologize for any inconvenience that this has caused you.
Regards
YesPlay Team
Thank you for taking time to leave us review . YesPlay would like to extend its sincerest apologize for your experience. Quality customer care is very important to us and we are always looking at ways to improve our services. Kindly note that this incident has been escalated to management in order to ensure that the relevant measures are taken to improve customer service so that this does not happen again. We can confirm that your query has now been resolved and that your withdrawal was processed. We apologize for any inconvenience that this has caused you.
Regards
YesPlay Team