1 reviews | Active since Jul 2020
Yesplay robs
I have been using yesplay to place bets on the app. Tonight as I was trying to bet SA lotto from 8pm I kept getting error message cannot register bets until the bets closed at 8:30pm. I deposited R255 specifically to place the bets wouldn't register the bets. When I phoned the call centre to ask I was informed that it was a system error which surprisingly lasted until the bets were closed for SA lotto.
I then requested to close my account and that my deposit amount be refunded. I was informed that I would either have to spend the deposit amount 1st or be penalized R120 from the deposit amount. This not the first time that yesplay has withheld money from my yesplay account. The previous time it was R551 that I won and I was told that I could not withdraw it because I played during Bonus time. I let that one go. Now they want penalize me for their system error and not give an unconditional refund.
We are sorry to find that you had a less than satisfactory experience due to technical errors. Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.
Kind Regards
YesPlay Team.
We are sorry to find that you had a less than satisfactory experience due to technical errors. Our customer support team is on the case and will contact you via email or by call to assist with resolving your issue.
Kind Regards
YesPlay Team.
We sincerely apologize for the inconvenience and frustration caused by the recent system error you experienced while attempting to place bets on the SA Lotto. We understand how important it is for our platform to function seamlessly, and we regret that this issue impacted your betting experience.
Regarding the refund request for the deposit made, we'd like to clarify our policies and procedures. Deposits are intended for wagering purposes and, as per industry standards and anti-money laundering regulations, they cannot be withdrawn directly.
Concerning your previous experience with bonus-related winnings, we regret any confusion regarding the terms and conditions associated with bonus usage. We strive to ensure transparency by providing clear terms and conditions for all promotional offers and bonuses.
Once again, we apologize for the inconvenience caused and appreciate your understanding and patience.
Regards
YesPlay Team.
We sincerely apologize for the inconvenience and frustration caused by the recent system error you experienced while attempting to place bets on the SA Lotto. We understand how important it is for our platform to function seamlessly, and we regret that this issue impacted your betting experience.
Regarding the refund request for the deposit made, we'd like to clarify our policies and procedures. Deposits are intended for wagering purposes and, as per industry standards and anti-money laundering regulations, they cannot be withdrawn directly.
Concerning your previous experience with bonus-related winnings, we regret any confusion regarding the terms and conditions associated with bonus usage. We strive to ensure transparency by providing clear terms and conditions for all promotional offers and bonuses.
Once again, we apologize for the inconvenience caused and appreciate your understanding and patience.
Regards
YesPlay Team.