BC
Brad C
1 reviews | Active since May 2022
24 May 2022, 18:45
Yesplay - poor dishonest sms and service
Terrible
They sent me an SMS offering a 50% deposit bonus
When I log-in no bonus exists
When I attempt to chat to them via their advertised whatsapp contact number - no answer for 1hr and 28minutes
Poor poor poor
Helpful (0)
Replies (5)0
Replies (5)
Yesplay's replyOfficial
27 May 2022, 14:09Hi Bradley
Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your feedback is very important to us as we are always looking at ways to improve our service and better customer experience. Kindly note that we have been trying to contact you regarding your query. It appears that the Bonus was issued but was not claimed. Should you require more assistance please do not hesitate to contact us, our details can be found at the following link: https://yesplay.bet/contact-us
Regards
YesPlay Team
Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your feedback is very important to us as we are always looking at ways to improve our service and better customer experience. Kindly note that we have been trying to contact you regarding your query. It appears that the Bonus was issued but was not claimed. Should you require more assistance please do not hesitate to contact us, our details can be found at the following link: https://yesplay.bet/contact-us
Regards
YesPlay Team
Yesplay's reply27 May 2022, 14:09
Official
Hi Bradley
Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your feedback is very important to us as we are always looking at ways to improve our service and better customer experience. Kindly note that we have been trying to contact you regarding your query. It appears that the Bonus was issued but was not claimed. Should you require more assistance please do not hesitate to contact us, our details can be found at the following link: https://yesplay.bet/contact-us
Regards
YesPlay Team
Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your feedback is very important to us as we are always looking at ways to improve our service and better customer experience. Kindly note that we have been trying to contact you regarding your query. It appears that the Bonus was issued but was not claimed. Should you require more assistance please do not hesitate to contact us, our details can be found at the following link: https://yesplay.bet/contact-us
Regards
YesPlay Team
BC
Brad C's updateReviewer Update
30 May 2022, 16:02I'm not sure how you can say that I did not claim the bonus as there was nothing on my accounts minutes after I received the SMS!
Anyhow
The next bonus and sms did work! Which is an improvement in customer service and what all your customers should expect.
Anyhow
The next bonus and sms did work! Which is an improvement in customer service and what all your customers should expect.
BC
Brad C's update30 May 2022, 16:02
Reviewer Update
I'm not sure how you can say that I did not claim the bonus as there was nothing on my accounts minutes after I received the SMS!
Anyhow
The next bonus and sms did work! Which is an improvement in customer service and what all your customers should expect.
Anyhow
The next bonus and sms did work! Which is an improvement in customer service and what all your customers should expect.
Yesplay's replyOfficial
01 Jun 2022, 11:09Good day, Bradley.
Thank you for your review and feedback. Kindly note that we have escalated your query to management. We can confirm that our system shows that the Bonuses in question were accepted and wagers were placed using these bonuses.
Thank you!
YesPlay Team
Thank you for your review and feedback. Kindly note that we have escalated your query to management. We can confirm that our system shows that the Bonuses in question were accepted and wagers were placed using these bonuses.
Thank you!
YesPlay Team
Yesplay's reply01 Jun 2022, 11:09
Official
Good day, Bradley.
Thank you for your review and feedback. Kindly note that we have escalated your query to management. We can confirm that our system shows that the Bonuses in question were accepted and wagers were placed using these bonuses.
Thank you!
YesPlay Team
Thank you for your review and feedback. Kindly note that we have escalated your query to management. We can confirm that our system shows that the Bonuses in question were accepted and wagers were placed using these bonuses.
Thank you!
YesPlay Team
BC
Brad C's updateReviewer Update
01 Jun 2022, 11:25that is utter nonsense
BC
Brad C's update01 Jun 2022, 11:25
Reviewer Update
that is utter nonsense
Yesplay's replyOfficial
01 Jun 2022, 12:43 Hi Bradley
Thank you for taking the time to leave us a review. We apologize for the experience that you have had. Kindly note that we are experiencing a technical error on our website and mobile app. We trust that this issue will be resolved soon as our technical team works around the clock to resolve the problem. Thank you for your patience and understanding.
Regards
YesPlay Team
Thank you for taking the time to leave us a review. We apologize for the experience that you have had. Kindly note that we are experiencing a technical error on our website and mobile app. We trust that this issue will be resolved soon as our technical team works around the clock to resolve the problem. Thank you for your patience and understanding.
Regards
YesPlay Team
Yesplay's reply01 Jun 2022, 12:43
Official
Hi Bradley
Thank you for taking the time to leave us a review. We apologize for the experience that you have had. Kindly note that we are experiencing a technical error on our website and mobile app. We trust that this issue will be resolved soon as our technical team works around the clock to resolve the problem. Thank you for your patience and understanding.
Regards
YesPlay Team
Thank you for taking the time to leave us a review. We apologize for the experience that you have had. Kindly note that we are experiencing a technical error on our website and mobile app. We trust that this issue will be resolved soon as our technical team works around the clock to resolve the problem. Thank you for your patience and understanding.
Regards
YesPlay Team