MR
Mokgohloe R
1 reviews | Active since May 2022
31 May 2022, 05:42
Yesplay not paying full payments
I just joined it recently, I placed bets and I won but I was not credited full amount for my bets, I have been asking for assistance and I only get one word answer "all bets were credited" even when I tried to explain that yes they were credited but with not full payment, its still the same.I have even asked them to explain how I got credited R92 when I bet 30*100,there's no response. I have even tried to email them, its still the same no response. Now I tried to place bets they are being rejected but they are taking my money and not bringing it back. I have been asking for assistance, there's no response.
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Replies (2)
Yesplay's replyOfficial
31 May 2022, 21:30Good day Radzilani,
Thank you for taking time to leave us a review.
We are sorry to hear about your experience.
Kindly note that we are aware of the technical error which customers have been experiencing. The error has been escalated to our technical team who are working hard to resolve the problem on our website and mobile app.
We apologize for any inconvenience caused and trust the matter will be resolved ASAP.
Thank you for your patience.
Kind regards
YesPlay Team.
Thank you for taking time to leave us a review.
We are sorry to hear about your experience.
Kindly note that we are aware of the technical error which customers have been experiencing. The error has been escalated to our technical team who are working hard to resolve the problem on our website and mobile app.
We apologize for any inconvenience caused and trust the matter will be resolved ASAP.
Thank you for your patience.
Kind regards
YesPlay Team.
Yesplay's reply31 May 2022, 21:30
Official
Good day Radzilani,
Thank you for taking time to leave us a review.
We are sorry to hear about your experience.
Kindly note that we are aware of the technical error which customers have been experiencing. The error has been escalated to our technical team who are working hard to resolve the problem on our website and mobile app.
We apologize for any inconvenience caused and trust the matter will be resolved ASAP.
Thank you for your patience.
Kind regards
YesPlay Team.
Thank you for taking time to leave us a review.
We are sorry to hear about your experience.
Kindly note that we are aware of the technical error which customers have been experiencing. The error has been escalated to our technical team who are working hard to resolve the problem on our website and mobile app.
We apologize for any inconvenience caused and trust the matter will be resolved ASAP.
Thank you for your patience.
Kind regards
YesPlay Team.
MR
Mokgohloe R's updateReviewer Update
09 Jun 2022, 06:02The technical issue matter was sorted and now when I asked one of your consultants to check and verify that I was not credited full amounts, she comes out with potential payout stories. How can I get credited R92 instead of R1400 and tell me that it was a potential payout? I so wish one of you can explain how I got credited those amounts and I again I had just realised that some of my previous bets were not credited at all but my money was deducted. I even send screenshots of my betting history but still no one can explain how I got credited those amounts. I hope you guys are not planning to Rob me my winnings.
MR
Mokgohloe R's update09 Jun 2022, 06:02
Reviewer Update
The technical issue matter was sorted and now when I asked one of your consultants to check and verify that I was not credited full amounts, she comes out with potential payout stories. How can I get credited R92 instead of R1400 and tell me that it was a potential payout? I so wish one of you can explain how I got credited those amounts and I again I had just realised that some of my previous bets were not credited at all but my money was deducted. I even send screenshots of my betting history but still no one can explain how I got credited those amounts. I hope you guys are not planning to Rob me my winnings.